Support

Email hello@pinza.app — you'll get a reply from the person who wrote the code.

Permissions, explained

Pinza asks for two macOS permissions, both on first launch:

• Accessibility — how Pinza reads the frontmost app's state when you press the shortcut. Grant it in System Settings → Privacy & Security → Accessibility. If copying stops working after an update, toggle Pinza off and on again in that list.
• Automation — macOS asks per app ("Pinza wants to control Safari") the first time Pinza queries it. If you clicked Don't Allow by accident, reset it in System Settings → Privacy & Security → Automation.

License keys

• Your key is in the email Gumroad sent after purchase. Lost it? Recover your purchase through Gumroad's library or email us.
• Activate in Pinza → Settings → Pro. One key covers 5 Macs.
• "Seat limit reached"? Deactivate an old Mac from Settings → Pro on that machine, or email us and we'll free it up.

Common questions

• The shortcut does nothing. Check the Accessibility grant above, then check the shortcut isn't claimed by another app (Settings → Shortcuts in Pinza).
• An app copies the wrong thing. Tell us which app and what you expected — app support is the product; these reports directly shape releases.
• Where are release notes? On the releases page, and in the app when an update is offered.

Found a bug?

Email hello@pinza.app with what you did, what you expected, and what happened instead. If the app crashed, you can opt in to crash reporting (Settings → About → Diagnostics) so the next crash reaches us automatically — it's off by default.